Microsoft Dynamics CRM Online combines your everyday productivity applications with powerful CRM software accessed over the Internet to improve marketing, boost sales and bolster customer service interactions.
Dynamics CRM Online Customer Service Improvement
Dynamics CRM Marketing Automation
Microsoft Dynamics CRM Online Datasheet
Microsoft Dynamics Company Showcase
Customer Relationship Management (CRM) is a company-wide business strategy focused on improving interactions with customers. Organizations looking for technology to improve these customer experiences are often hampered by lengthy and costly implementations, inflexible software and poor user adoption. Microsoft Dynamics CRM Online helps solve these challenges with powerful, easy-to-use CRM software delivered over the Internet to help organizations get up and running quickly and cost-effectively with the flexibility to meet the unique needs of any business.
Microsoft Dynamics CRM Online equips business professionals with online and offline access to customer information through a full suite of marketing, sales and service solutions within a familiar Microsoft® Office Outlook® interface to ensure rapid user adoption and fast results.
Works the Way You Do
- Tight integration with Microsoft Office and Outlook employees can easily pull information from Microsoft CRM into Office applications.
- Quick and easy access to your data through context-sensitive information for populating forms or taking next steps without changing screens.
- Customized workspaces users can create, save, and reuse favorite views of customer data without the distraction of unneeded information.
- Service Calendar service schedulers and dispatchers can schedule activities by resource, time, or service.
- Powerful reporting and analysis tools making it easy to identify opportunities and problems at a glance.
Works the Way Your Business Does
- A new marketing automation module simple and easy to build customer or lead lists, create targeted marketing campaigns, track the progress of those campaigns, and follow up on campaigns.
- Quick Campaign wizard allows marketers and salespeople to send out e-mail blasts to targeted lists and track response.
- Service scheduling centrally manage all aspects of a service request, from logging and dispatching to tracking and follow-up.
- Easy customization adjust Dynamics CRM to your business workflow by adding custom objects and activities, designing custom views for different users, and building business logic into the CRM so that Microsoft CRM automates repetitive tasks, tells users next steps, sends e-mails, and raises alerts for open items.
- Flexible reporting enables managers to easily see how your business is doing—CRM data can be transferred into Microsoft Excel for analysis or into Microsoft SharePoint Portal Server for updating executive dashboards or collaborating on customer-related documents.
Works the Way Technology Should
Easy to modify forms, data fields, and information relationships. Users can get the customized information they need.
- Fast data searches across large volumes of customer data help users find the information they need.
- Easy to use step-by-step Microsoft Exchange Connector Deployment Wizard simplifies Microsoft CRM integration with Microsoft Exchange and Outlook.
- Simple and fast connectivity to external data sources gives users access to relevant information.
- Advanced management and notification tools centralized tools give the IT staff the right information to manage a CRM system.
